Overview

At HOOF•A, we stand behind the quality and craftsmanship of our products, and your satisfaction is our top priority. Due to the specialized nature of many of our items, most purchases are final sale and cannot be returned or refunded unless there is a defect or issue with the product. If you encounter any quality concerns or receive an incorrect item, please contact us within 14 days of receiving your order, and we will gladly assist in resolving the issue through replacement or refund.

Please note that all requests are reviewed on a case-by-case basis, and we may ask for photos or other documentation to assess the issue. We are committed to making sure you are happy with your HOOF•A experience, and we appreciate your understanding of our policy. For any further inquiries or questions about returns, feel free to reach out to our customer service team. We’re always here to help!

Contact us at info@shophoofa.com for questions related to refunds and returns.